Robert Paul Cruz
Currently located in Washington State
Robert holds a Bachelor’s degree in Communications from The University of Houston-Downtown and is professionally focused on building effective teams, promoting community oriented conscientiousness, and exhibiting how effective communication practices can improve organizational efficiency, workplace culture, and decrease burnout.
Robert spends 3-4 months at a time living and working from home in various cities around the United States with his travel nurse husband. He is currently a Program Management Professional within the US Healthcare industry, coordinating and facilitating the placement of travel healthcare professionals with hospital contracts that add adventure and fulfillment to the lives of countless Physicians, Nurses, Respiratory Therapists, and other allied personnel.
The Paul Summit brand was created as an homage to his grandfather, Paul, their mutual passion for photography, and Robert’s love for the mountains. Prior, he was a remote healthcare recruiter for one year after leaving his multi-year role as the Administrative Assistant for the Cardiovascular Intensive Care Unit Director and Nurse Managers at Houston Methodist Hospital in Houston, Texas to pursue a more gratifying and adventurous lifestyle. He previously expanded the role of Controller of Room Operations at M.D. Anderson Cancer Center’s Rotary House International, a Marriott partner.
Originally from Kentucky, Robert spent most of his life in Houston. Always possessing a passion for travel and engaging with diverse cultures around the globe, he has backpacked around over a dozen countries, 40+ states, and 24 USA National Parks with his camera and drone strapped to his back.
Data Analysis
Public Relations
Technical Report Writing
Editing
Internal Communications
Account Management
Photography
Videography
Past Experience
MSP Program Management – HealthTrust Workforce Solutions
Present
Cooperatively establishes staffing needs at hospitals and healthcare facilities in the Western United States, manages contract requisitions, and works closely with recruitment teams and 25+ travel agencies to efficiently and accurately fill positions.
Healthcare Recruiter – iDEAL Travel Staffing
(03/2022 – 01/2023)
Managed Travel Registered Nurse’s submissions, offers, contracts, and on assignment issues/concerns. Worked closely with Client Relationship Managers and vendor Account Managers to ensure efficient, quality submissions, placements, and quickly rectify any issues. Professionally handled situations involving contract cancellations, no-shows, back-outs, and other unprofessional or unfortunate matters.
Proficient in Bull Horn, Adobe, Vivian, Excel, and Google Workspace.
VMS Experience: Aya, Lotus, Qualivis, Cross Country, Health Trust, Shift Wise, Staffer Link, Focus One, and Intellify.
Lead Generation: Managed up to 250 individual job requisitions/postings at a time including bill rate, GSA, RN weekly gross, status, proposals, and application dissemination. Increased leads and placements by over 300% of predecessor by analyzing and tracking data factors such as account manager/facility responsiveness, pay/location desirability, facility need, etc. Audited leads regularly to ensure adequate follow-up.
CVICU Administrative Assistant – Houston Methodist Hospital
(12/2017 – 01/2022)
Coordinated 50+ weekly high acuity transfers and continuity of care processes for pre and post-operative cardiac surgery patients in a magnet recognized 36 bed ICU. Resolved 80% of scheduling disparities by developing an innovative shift balancing protocol for 40 staff members. Managed patient’s medical records and healthcare logistics. Transformed unit culture through design and implementation of a learning and engagement communication system (LENS).
Controller of Room Operations – MD Anderson Cancer Center’s Rotary House Intl.
(2013 – 2017)
Conducted inspections, blocks, requests, reservations, and transfers of 322 patient rooms. Increased guest satisfaction and retention by working directly with multiple departments to postulate the needs of MD Anderson Cancer Center patients and implementing a new patient arrival experience (ELA). Member of the Peer Review Panel and acted as the team’s lead new hire trainer.
Paul Summit 